gmail confirmation cards

How To Use Confirmation Cards In Your Emails

Schema markups have been popular UX and SEO best practice for years now. These information markups can make a world of difference when trying to differentiate yourself in SERPs (Search Engine Result Pages) and improve your click-through rates. Schema markups are simple but powerful dynamic script that up until recently has been exclusively used for search organic search listings.

That is all about to change with the introduction of confirmation cards by Google. These handy markups will help highlight important information, have you creating a custom call to actions within mailboxes and improve your email engagement and click-through rates.

It’s worth noting though, that these confirmation cards are only recognised by the Gmail email client and won’t be visible on other platforms like Yahoo Mail, Outlook, etc.

What are confirmation cards?

Confirmation cards are used to bring users the right information at just the right time. For example, if a Google app already provides updates to restaurant and hotel reservations or flight information received in Gmail.

By marking up email notifications to your users, you can use confirmation cards to bring them similar updates about your services and products.

WHAT Types Of CONFIRMATION CARDS are available?

At the moment there are 4 types of confirmation cards supported by Google Now, namely:

  • Event reservations
  • Flight reservations
  • Hotel reservations
  • Restaurant reservations

Which look a little something like this:

now_eventconfirmation
now_flightconfirmation
now_hotelreservation
now_restaurantreservation

For more on Google Now Confirmation cards check out their Developers Blog here

how to implement confirmation card markups?

Each confirmation card has its own custom template that can be placed within the body tag of the emails HTML and would need to be customised to your email needs and data available.

To give you an example of how this markup works I’ve selected a basic template for sending out an email confirming a user’s attendance at an event, include the following markup. This is an example of the minimal amount of markup that will qualify your email as an EventReservation.

Note: You can markup other pieces of information in your emails to improve the user experience

<html>
<body>
<script type=”application/ld+json”>
{
“@context”: “http://schema.org”,
“@type”: “EventReservation”,
“reservationNumber”: “IO12345”,
“underName”: {
“@type”: “Person”,
“name”: “John Smith”
},
“reservationFor”: {
“@type”: “Event”,
“name”: “Google I/O 2013”,
“startDate”: “2013-05-15T08:30:00-08:00”,
“location”: {
“@type”: “Place”,
“name”: “Moscone Center”,
“address”: {
“@type”: “PostalAddress”,
“streetAddress”: “800 Howard St.”,
“addressLocality”: “San Francisco”,
“addressRegion”: “CA”,
“postalCode”: “94103”,
“addressCountry”: “US”
}
}
}
}
</script>

Dear John, thanks for booking your Google I/O ticket with us.

BOOKING DETAILS
Reservation number: IO12345
Order for: John Smith
Event: Google I/O 2013
Start time: May 15th 2013 8:00am PST
Venue: Moscone Center, 800 Howard St., San Francisco, CA 94103

</body>
</html>

How to test confirmation card markups?

Google’s Email Markup Tester is really helpful when it comes time to check your code for errors or things you might have missed. It will often flag up a series of “recommended properties” which it thinks you ought to have, but you can ignore them if they don’t apply to your email.

Once you’ve mastered the basics of email markup and sent a few test emails, you’ll have a good foundation in place to move onto more advanced forms of markup like email actions, enriching search results and triggering Google Confirmation cards.

Make your mark on users mailboxes

While it may not be a revolutionary when it comes to user experience it’s still a useful tool to have. Since customers experience your service via this medium it’s important to make sure you offer the best experience possible don’t be mistaken, it really is the case of the little things counts.

Customers may not remember your business for something as generic but important as a sale confirmation or post-purchase email, so making use of these confirmation cards can make a world of difference in setting yourself apart in a cluttered inbox.

CONTACT US

If you want to know more about schema markups or email marketing for your site don’t be shy we’re happy to assist. Simply contact us

About the author

Che Kohler

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