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Help


Look we get it, nichemarket is a new service and things can get confusing at times. We all need a helping hand from time to time and there's no shame in asking. 

That being said, not all questions were created equal and some are asked more often than others. So we've put together a list of frequently asked questions so you don't have to wonder what we do, how we do it, when we do it or if we still care about you. 

PS. We totally do care about you!
What is nichemarket?

nichemarket's primary function is that of a social marketplace and business information hub. A place where we can bring together entrepreneurs looking to promote their business and services as well as consumers looking for local businesses and services.

To find out more about us check out our full story

What is a social marketplace?

A social marketplace my sound like a fancy concept for something we already do without thinking about it. It's an online version of word of mouth. A digital community for business owners and consumers to make valuable connections. 

We provide the technology that makes it simple for business owners can be seen online and for consumers to find local businesses. After you've found your match, we let the two of you take it from there and wish you all the best.

Who is responsible for the accuracy of data?

nichemarket is a user-generated content site and while we try to take great care in making sure you get accurate results we are not responsible for the accuracy of the data displayed on profiles. nichemarketers are fully accountable for the data they place on the site. 

We encourage our community of nicheseekers & nichemarketers to help us improve the quality of data kept on the site. If you would like to know more check out our terms and conditions & our content policy

Can you be banned from using nichemarket?

Yes, you can. If you are found in breach our terms and conditions or our content policy, we will have no choice but to place your profile under digital arrest. Your user profile will be blacklisted, and you will no longer have access to it.

Can you be banned from listing a business on nichemarket?

Yes, you can. If you are found in breach our terms and conditions or our content policy, we will have no choice but to place your profile under digital arrest. Your user profile and the business listing will be blacklisted, and you will no longer have access to it.

Where can I find the latest updates on nichemarket?

The digital space is an ever-changing world and iterating on our service is what will improve your use of the site. We're are continually adding improvements or making changes to our site based on usability testing, data analytics and of course your good old-fashioned feedback which we really appreciate. If you're wondering why something has changed or want to keep up with the latest developments check out our updates here

How to browse our categories for businesses?

Visit our homepage or category page and navigate to the category of your choice. You will be directed to our category listing page, and from there you can refine your results based on subcategories, location and distance from your area. 
Check out this post for a more detailed tutorial on search

How to search for articles/blog posts?

Our blog or nichemarket news as we like to call it has an article search engine to make it easier for you to find the blog posts that suit your interests. Simple navigate to the search news field in any blog article or blog category page, add a keyword and click search. 

How to sign up for our newsletter/tell us your interests?

Navigate to the footer of any page on our site, and right at the bottom, you should find our newsletter sign up form. Include your name and email address and click sign up if you want to receive our general newsletter. 

If you would only like to receive newsletters based on a particular category of businesses you can do so by selecting the category from the drop-down menu and then clicking sign up.

You should receive a success message should have completed all the steps correctly.

How to link to your nichemarket profile?

Visit your profile and on nichemarket, and you have the option to copy the link in the URL bar, or you can click on the share button below your business logo. 

You will then have the option of sharing it to social media or an email. Select email and your device should populate an email for you with the link included. 

Is nichemarket an eCommerce platform?

No, nichemarket is a social marketplace which allows consumers and local entrepreneurs to meet and facilitate trade. Online purchases cannot be made via the nichemarket website.

Does nichemarket do order fulfilment?

No, nichemarket does not facilitate any transactions or delivery of services or products. Any distribution of goods and services is solely the responsibility of the listed company.

How does nichemarket decide on categories?

We've done market research to find out what are the most popular businesses categories that are often marginalised by the current search trends.  We've reviewed thousands of keywords and search queries in the process to see what businesses South Africans are looking for but find it difficult to get accurate results. 

From our study, we've picked 18 of the most popular business types that we think need more online exposure.

Is nichemarket available outside South Africa?

Unfortunately not, we're solely focusing on promoting local businesses within South Africa. We will consider expanding internationally in future.
All you need to know about being a nicheseeker and how you can add value to nichemarket. If you don't own a business., we still need you to get involved and here's how.

What is a nicheseeker?

Since we have the goal of building a community and bringing people together, we thought that it would be ideal to give each community contributor a title of their very own. 

nicheseekers are consumers who actively use nichemarket to find local businesses while providing valuable feedback on product and services provided by listed companies on nichemarket. nicheseekers also play a vital role in verifying the legitimacy of the data added to the nichemarket site by business owners (nichemarketers).

What are the benefits for nicheseekers?

Creating a nicheseeker account allows you free access to nichemarket. nicheseeker accounts provide users with additional features such as:
  • Curating lists of your favourite businesses
  • Rating and reviewing listed businesses
  • Commenting and interacting on our blog articles
  • Reporting registered businesses for infringements on our terms & conditions

    How to create a nicheseeker profile?

    To create a nicheseeker profile navigate to the member icon in the top right corner of our site and click sign up. Follow all the prompts and make sure you select nicheseeker during the sign up process.

    To get a detailed tutorial on how to create a profile click here.

    Who and how can you rate and review a business?

    As a nicheseeker, we rely on you as an active member of the community to provide valuable insight into the performances of businesses listed on nichemarket. If you used the services of a registered company and would like to share your frustrations or your compliments you can do so via ratings and reviews.

    To rate and review a business all you need to do is visit that businesses listing and scroll down to the ratings and review section. You will need to evaluate a company based on three criteria namely: Price, service and quality. 

    You can also provide a detailed review of your experience so nichemarketers and nicheseekers can benefit from your feedback.

    To get a detailed tutorial on how to rate and review businesses click here

    Who and how can you favourite a business?

    As a nicheseeker, you can create curated lists of your favourite businesses for quick access when using the website. To favourite, a company all you need to do is visit their nichemarket listing and click the favourite button underneath the logo.

    To get a detailed tutorial on how to use the favouriting option click here

    How can you report a business?

    As a nicheseeker, we rely on you as an active member of the community to flag businesses who are misleading or fraudulent. If you have reason to believe a company has broken our terms & conditions you can report it by visiting their nichemarket listing and clicking the report button underneath the logo.

    How to recover my account? 
    If you've lost access to your account or you've forgotten your password it can be reset via our password reset protocal. To get a detailed tutorial on how to reset your password click here.
    All you need to know about being a nichemarketer and how you can add value to nichemarket. If you own a business or run a side hustle, here is how to get involved.

    What is a nichemarketer?

    Since we have the goal of building a community and bringing people together, we thought that it would be ideal to give each community contributor a title of their very own. 

    nichemarketers are entrepreneurs who actively use nichemarket to list and promote their local businesses on nichemarket. nichemarketers play a vital role by providing improved search results and more options for nicheseekers looking for goods and services in their area.

    How to list a business on nichemarket?

    To create a nichemarketer profile navigate to the member icon in the top right corner of our site and click sign up. Follow all the prompts and make sure you select nichemarketer during the sign-up process.

    To get a detailed tutorial on how to create a profile & business listing click here.

    Who should list their business on nichemarket?

    We are open to every type of business. You could be a side hustle, a small business, a start-up, a scale up or even a franchise. As long as your business falls within the categories available, we will be happy to have you join our growing community of business owners.

    Why should I register my business on nichemarket?

    First of all, it's free, so you have absolutely nothing to lose but to give you added incentive to add your business to our website nichemarkters will receive the following benefits.

    Increased online exposure
    Improved brand recognition & awareness
    Add a new traffic source to your website
    Tap into our consistent stream of local traffic
    Advertise to consumers specifically looking for businesses & have high intent to purchase
    Receive valuable customer feedback & data

    What does a business listing cost?

    To list your business on nichemarket is FREE. We do not charge you to create a profile nor create a business listing page. You will always have access to your profile and have no limits on the number of edits and updates you need to make. 

    How does business listing moderation work?

    Once you list your business on nichemarket, our admin team will review it for verification purposes. We will make sure that you categorise your business correctly or block any listings that do not comply with our terms and conditions or content policy.

    What should I do if my business doesn't have a category on nichemarket?

    If your business does not fall under one of the current categories available, don't freak out. Our site continues to grow each day with new types introduced in the future. If we currently do not support your industry, then we encourage you to complete this form to tell us more about your business.

    If we receive plenty of interest in a specific category, we will look at adding it to our website sooner.
    How do I advertise or get additional exposure on the nichemarket website?

    While we want to provide free publicity for as many businesses as possible we realise some industries require more exposure than others. We have set locations across our sie which we are ideal for sponsored messaging.

    We serve ads from a range of ad networks such as the Google Display Network so you can advertise via Adwords or Remarketing campaigns. 

    We also offer direct advertising which allows you to buy impressions or clicks in bulk at a reduced rate to what is being provided by traditional ad networks.

    Who can advertise on nichemarket?

    We accept advertising for a range of businesses from startups to large corporates. To ensure an improved return on investment & native experience for visitors, we will not consider any advertising proposals that do not match our audience interests. 

    You can run advertising to link to your nichemarket business listing or an external website link.

    Your advertisement messaging also needs to comply with our terms and conditions as well as our content policy.

    Where can I advertise on nichemarket?

    You can reserve a range of advertising spots such as banners on our homepage, blog homepage, business listings, blog subcategories and blog articles.  Our ad placement customisation also allows you to select to only advertise to mobile or desktop-only users.

    Contact us for more information. We're happy to assist you in selecting an option that would work best for your campaign.

    How is advertising charged on nichemarket?

    We charge for advertising based on a CPM ( Cost per 1000 impressions) or a cost per click (CPC) model based on your advertising needs. If you're looking for wide-scale exposure, we recommend you opt for CPM bids while if you're looking for traffic and leads we recommend choosing for a CPC model.

    If you would like to get pricing for CPM and CPC advertising, then contact us for a rate card

    The nichemarket blog comprises of content created by our in-house experts as well as experts in our network or those we’ve collaborated with, and we’re always looking for new experts willing to share their expertise with other like-minded individuals. If you would like to contribute to our blog, you have to play by the rules and below you will find our blogging code of conduct. 

    How do I submit a guest post on nichemarkets blog?

    If you're passionate about a topic and think you have what it takes to write a post that you think our audience would love then get in contact with us. We're always looking for new fundies, industry experts, geeks, gurus and more who want to share their expertise with the world. 

    If your guest post does not meet our standards, we have the right to reject the publication, but we will provide feedback on how you can improve your content to have it published on our site.

    How do I submit a sponsored post on nichemarkets blog?

    Traditional advertising is great but if you're looking for a more long-term, impactful and native approach to advertising then sponsored posts is a great option.  Sponsored posts will receive premium time on our homepage, our blog homepage as well as granting your access to our audiences on or various social media accounts.

    If your sponsored post does not meet our standards, we have the right to reject the publication, but we will provide feedback on how you can improve your content to have it published on our site. We will also be completely transparent and fully disclose to our audience that this is paid for sponsored content.

    Who and how can you comment on blogs/articles?

    So you've landed on our site, and you would like to ask a question or place a meaningful comment on one of our posts, it's straightforward. 
    To comment on one of our blog articles, you will need to register an account with us. You can register as a nicheseeker or as a nichemarketer and create your user profile. Once that's done you can feel free to comment to your hearts' delight.

    How are comments moderated?

    Everyone has an opinion of that we are sure, but it doesn't mean every comment ads value to the site. Our team of moderators review comments and only approve ones that we feel provided real value to our readers. Perhaps it's an interesting question we can answer or a valuable well thought out opinion. 

    Comments like "great post", link spamming or low-quality content will not receive approval on the site. We want to make sure that we continue to refine every piece of material on our website and make sure that we provide the best reading experience. 

    nichemarket is a community-driven website, and we rely on you for content. All content on business listings, reviews and comments are all 100% user generated and therefore we need you to help verify the legitimacy of claims.

    Reviews


    Ratings and reviews are an essential part of the nichemarket ecosystem. Making sure our reviews are honest and helpful means a lot to us and we are sure it means a lot to you too. So to preserve the quality of reviews we've set up a few guidelines. 

    What happens to fake reviews?

    If you believe someone is acting unethically and trying to sabotage your business with false claims that are negative reviews, you can dispute the comments made, and if proven false we will be more than happy to remove a review from your profile.

    Can I dispute a review?

    Yes, you can. Firstly you will need to contact the person in question yourself and try to resolve the issue. If you can prove through written documentation that the person placing the review is acting unethically and has no justification for their claims you can file a dispute by contacting us directly.

    Reporting


    It's not always the consumer that is at fault, and we realise businesses can also act irresponsibly. It's up to our community of nichemarketers and nicheseekers to help us stamp out any such behaviour and promote honest trade. 

    Someone has created a listing for my business what do I do?

    Firstly you will need to contact the person in question yourself and try to resolve the issue. If you can prove through written documentation that the person placing the review is acting unethically and has no justification for their claims you can file a dispute by contacting us directly. If you're a registered business, please provide documentation that you are the owner/director of the company. 

    Someone is using fake images or images of my business what do I do?

    Firstly you will need to contact the person in question yourself and try to resolve the issue. If you can prove through written documentation that the person placing the listing the business is acting unethically and has no justification for their claims you can file a dispute by contacting us directly.


    Get in touch with us

    If you've gone through our various help guides and still have a burning desire to ask us a question, feel free to contact us. 

    Please note: Spammers will not be tolerated

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