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8 Considerations Before Hiring A Towing Company

05 September 2019 | 0 comments | Posted by Alexe Chasanov in Petrol heads

Advice for hiring towing company

You will never know when an accident that needs roadside assistance may happen to you. That’s why it is vital that you can contact a trustworthy towing company.

You must know who to call whether or not you have previously been in a roadside emergency. But before you go ahead and Google for towing companies in your area, here are eight things that you should consider first:

1. Flexible operating hours

As mentioned earlier, roadside emergencies can happen anytime. That said, one of the essential factors that you need to consider is a tow service provider’s 24/7 availability.

As Koru Towing always points out,

“A 24-hour service ensures you get reliable towing from any location. Breakdowns don’t just happen between 9 and 5. That’s why your towing company should be ready to serve your needs at any time of day or night.”

Since you cannot predict when an accident will happen, you should know a roadside assistance provider with round-the-clock availability. That way, they can cater to your emergency needs whenever it arises.

2. Service area

Aside from flexible operating hours, another factor that you need to consider is the towing company’s service area. Which territory do they cover?

A reliable tow service provider should be able to cover a geographical area that suits your requirements. Does your lifestyle permit you to be out of the city often?

Let’s say you are driving to the Fo Guang Shan Temple in East Tamaki in Auckland, New Zealand. But along the trip, you had a tire blowout. You have to make sure that you can quickly contact your preferred towing company. Also, they should be able to drive to your destination wherever they are from.

Sure, that might mean you need to wait an hour or two before your tow service provider arrived. But, at least, you will know that someone is coming to help you.

That said, it is always a good idea to choose a towing company that can service a wide area. Think region and not just city.

3. Types of available services

Another factor you need to consider is the services that your preferred towing company can provide.

Not every tow service provider is the same. Some only deal with small vehicles, while some can offer tow truck services. There are also those companies with zero degrees angle deck. Meaning, they can cater to lowered cars.

That said, it is crucial that you also know how to categorize the vehicles that you are using. It is small, commercial, or lowered vehicle? Can a single towing company cater to you regardless of the car that you are using?

Tow Niebug advises,

“Hire a company that will offer a category of services that can meet your demand no matter the type of vehicle you will be using.”

4. Online client reviews

Another factor that you should look into is client feedback.

Keep in mind that a towing company’s long track record can be an indicator of the quality of their service. Also, client feedback gives you an idea of whether they are a reliable company.

Consider checking their Google My Business page (if they have one) or any online review sites for feedback. Just be wary that some companies may use fake positive reviews made by their PR or marketing team.

You can also talk with your neighbour, ask if they know any towing company, and the quality of service that the company provides. That way, you can gauge whether the tow service provider is reliable and dependable.

5. Service cost

Of course, it is also essential to consider whether you can afford a towing company’s service cost.

Take the time to research for tow service providers that has the best prices. And no, we are not just talking about those who offer a meagre service cost.

When considering service costs, it is best to know what they charge, such as hook up fees and per kilometre charges. And then, you can move on and ask how much do they cost for these items.

It is also essential to know whether they have hidden or surprising charges. Some towing companies have very low hook up fee, but you might be surprised that they have an expensive per kilometre charge.

Knowing your preferred towing company’s service cost is integral in making necessary budget plans.

6. Insurance and license

Another thing you need to check out is whether your preferred towing company has the necessary license and insurance.

Think of it this way: Service providers are considered vendors. Thus, they should be able to cater to your needs regardless of your situation and location.

License and insurance are good indicators of whether you are dealing with someone legit. Not to mention that it can reflect whether or not your service provider can work during stressful moments. After all, a towing company is usually called when there is a roadside accident.

Besides, when your tow service provider has license and insurance, you know that they only deliver service of the highest standards.

7. Level of professionalism

When looking for a towing company, it is also essential to consider how professional the service provider is.

You can measure their level of professionalism based on how they handle your inquiries. Add to that the online reviews and client feedback that you got.

Do they respond quickly during roadside emergencies? Are they always level headed during stressful moments?

Another thing that can help you measure a tow service provider’s professionalism is if they are licensed. As mentioned earlier, having the proper license and insurance means that they provide top-quality service.

8. Contract

Once you have decided which towing company to hire, you must understand the kind of agreement you have. Not to mention that it should be on the contract. Your contract must include the following details:

  • Duration of the job
  • Types of services
  • Service inclusions (i.e., hook up)
  • Pricing fee

Make sure that all essential items are on black and white, and that any issues and concerns are addressed in the contract. That way, you will know what each party expects from one another. This includes the rights and responsibilities of both parties.

Any reputable tow service provider will provide you with a contract. Also, they should be able to explain to you what is in the contact should you decide to hire them.

Final thoughts

Keep in mind that roadside emergency can happen anytime, anywhere. That’s why it is crucial that you know a reliable tow service provider that you can call.

Just remember to give this post a rundown before you save any contact details from towing companies within your area. That way, you will know that your service provider will be there when you need them.

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