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How Can SEO Help Build Better Customer Service?

10 August 2022 | 1 comments | Posted by Dea Muric in Industry Experts

SEO benefits customer service

Search Engine Optimization (SEO) is a big term that gets thrown around a lot these days. But what does it mean, though? For many business owners, this term is like an enigma wrapped in a mystery, complicated like a troublesome math equation.

SEO, in simple terms, means improving your site to increase its visibility when people search for products or services related to your business on Google, Bing, and other search engines. The better visibility your pages have in search results, the more likely you are to grab attention and attract prospective and existing customers to your business.

How does it work?

Search engines such as Google or Bing use bots (internet robots) to crawl pages on the web, collecting information about those pages and then putting them in an index. SEO means that you've optimized your website content so that the Google robots or algorithms can efficiently index the pages.

To understand it better and simplify, think of the index as a giant library where a librarian can pull up a book, in our case, a web page, to help you find exactly what you're looking for. Next up, these algorithms analyze the pages in the index to find and determine the order pages should appear in the search results.

These algorithms may be complex, but their goal is to surface the most relevant and fitting information and authoritative pages in front of users, so they are provided with an efficient search experience. It aims to improve your website's position on search results pages. Remember, the higher the website is listed, the more it will be visible to people. Bring out your business's maximum potential with digital marketing services. Optimizing your site and content can help your pages rank higher in the search results.

Provide quality content

The algorithms of search engines like Google are always improving for the user. As a result, our perception of content must likewise develop and alter. The user experience is enhanced, and your company gains more trust when you have high-quality content on your website, which also provides Google more justification to rank you higher.

Having relevant, supplemental content will broaden your influence as well as the authority of your site. Finding new markets through related, untapped keywords allows you to avoid competing with your main rivals for the same keywords. Sharing high-quality information is also a key component of effective SEO. The sales generated by blog posts and related content might not be instantaneous. But they can turn visitors into potential consumers by gaining the audience's trust.

Improve page loading times

In a world of instant gratification, people want things now. While waiting for a website to load for 10 seconds might not seem like much, it seems like an eternity. Long load times will make visitors more likely to leave your site and may also indicate more serious issues. Load speed shouldn't be disregarded, whether it's due to bad coding, host issues, or inefficient graphics and videos. A web audit can assist in identifying the issue. If coding is the problem, you should have a skilled web developer examine the code of your website to increase its stability and, consequently, SEO.

A speedy site will enhance client satisfaction by enabling them to find what they're seeking for more quickly. Even if it might shorten sessions, if it boosts purchases, the website is succeeding. In SEO, as in life, you have to give some to receive some. Therefore, disregard keyword stuffing and concentrate on offering a positive customer experience. By using these suggestions, you can make sure that potential clients will find you and be glad they did.

Keep the connection secure

Online transactions are safer with HTTPS than HTTP, thanks to the encryption layer. Customers must use HTTPS to make purchases or enter credit card information online. Google won't direct users to unsafe websites because they want them to have the greatest experience possible. If your site isn't secure, other sites may outrank yours because their ranking algorithm prioritizes HTTPS domains.

Help customers find what they need

SEO is a primary tool and a great way to improve your relationship with customers. Understanding how SEO evolves and knowing how to get your brand, website, or company found by searchers is a core skill and will keep you at the top of the game.

A strong user experience involves making sure the content on your website is pertinent. This involves utilizing the appropriate keywords in your content since if you do not have keywords that accurately represent your goods and services, SEO efforts are not being made. How can you help potential customers locate you if you're not paying attention? How does Google display the website of your business in the search results? You can't if you're not paying attention to SEO.

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Contact us

If you would like us to improve the SEO for your site or want to know more about digital marketing for your business, then don’t be shy; we’re happy to assist. Simply contact us

Are you looking to promote your business?

South African Business owners can create your free business listing on nichemarket. The more information you provide about your business, the easier it will be for your customers to find you online. Registering with nichemarket is easy; all you will need to do is head over to our sign-up form and follow the instructions.

If you require a more detailed guide on how to create your profile or your listing, then we highly recommend you check out the following articles. 

Recommended reading

If you enjoyed this post and have a little extra time to dive deeper down the rabbit hole, why not check out the following posts on SEO and search updates.

Tags: SEO, Digital Marketing, CRM, Guest Post

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